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Reviews -  (5 reviews)

ERP CRM -CRM is industry term for software solutions that help enterprise businesses, manage customer relationships in an organized way. An example of CRM would be a database containing detailed customer information that management and salespeople can reference in order to match customer needs with products, inform customers of service requirements.

CRM module empowers you to manage all of your customer-related data and contacts. CRM will show you how to leverage functionality for the full pectrum of CRM processes -- including sales, service, marketing, e-commerce, direct support, business analytics, and operations. Armed with an understanding of the comprehensive functionality in CRM, you can manage the en re customer life cycle e?ciently and intelligently.

You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance. A new user interface and numerous functional enhancements make the CRM experience even better.

    1. CRM Overview and Architecture
  • Introduction and CRM Definition
  • CRM Architecture Overview
    2. CRM Fundamentals
  • Business Partners
  • B.P Type & Roles, Grouping
  • B.P Relationships
  • Partner Functions
  • Consistent B.P Distribution
  • Con?guring Field Attributes
  • Screen Configuration using VCT
  • Additional Customization Business Partners
    3. Organizational Management
  • CRM Organizational Model and its advantages
  • Elements of the Organizational Model
  • Organizational data determination
  • Testing Org data
  • Organizational Management
    4. Product Master
  • Product Types & Grouping
  • Enhancing the Product Master
  • Hierarchies, categories, set types and attributes
  • Number assignments
  • Basic Settings
    5. Opportunity Management
  • Overview of lead management
  • Opportunity management
  • Sales methodology in CRM Online
  • Sales Assistant
  • Sales life cycle and Phases
  • Additional Customization
    6. Activity Management
  • Types of Activities
  • Basic Settings
  • Monitoring Activities
    7. Sales Transactions
  • Structure of sales transactions
  • Inquiry and quotation
  • Creating New Sales Transactions
  • Creating Follow-Up Sales Transactions
  • Sales order scenario CRM-R/3
  • Basic Settings
    8. Partner Determination
  • Partner determination in business transactions
  • Terms and concepts of partner determination
  • Customizing for partner processing
  • De?ne New Partner Functions
    9. CRM Billing
  • Lead Management
  • Inbound/Outbound lead genera
  • Lead qualification
  • Advanced Customization
  • Marketing Planning & Campaign Management Marketing Plans, Campaigns and Promotions Creating and editing Markting Projects
  • Promotion Planning and Allocation Scenarios Content Management
  • Authority Checks
  • Advanced Customization
  • Creating Attributes for Business Partner Segmentation
  • Maintaining Data Sources for Segment Builder
  • Creating Samples for large target groups
  • Segment Builder
    11. Personalized Forms
  • Explaining the editing options for mail templates
  • Creating-personalized e-mails
  • Creating personalized subject lines
  • Creating-personalized attachments
  • Advanced Customization
  • Campaign Execution
  • Execute campaigns across multiple interaction channels
  • Training Curriculum as per Industrial Standard.
  • Placement Assistance.
  • Pre Placement & Technical Assessment at frequent interval.
  • Real time case studies/Project Based Training.

What if I have queries after I complete this course SAP - CRM ?

You can access to the Support as per the validity mentioned in your I-card issued by High Technologies Solutions, the team will help you in resolving queries, during and after the course.

How soon after admission would I get classes ?

Post-enrollment, the HTS representative will be instantly provided to you and will be available till end of the course and assist you with the date & time for classes.

Do you provide placement assistance ?

Yes, High Technologies Solutions is committed to provide you a great learning experience. We will train you accordingly so that you will grab job offers by presenting your skills at the time of an interview. We can assist you on resume building and also share important interview questions once you are done with the training.

I have recently enrolled but I am unable to continue in the same batch. Can I reschedule it to a future date ?

Yes, it is possible. You can enroll now and can reschedule your classes in Future. You have complete Flexibility on this at High Technologies Solutions. Also, you can check out the website to know more about our future batches.

Can I attend a demo session ?

Yes, it would give you a clear insight about how are the classes conducted, quality of trainer and the course quality.

Are these training sessions conducted online or via Physical classroom ?

These classes will be completely Physical classroom. You can discuss your queries with trainer during a class.

What is the schedule of the classes and how many hours effort would I need to put in every week ?

Depending on the batch you select, Your Classes will be held either every weekend for 4 weeks or 3 weekdays. This shall comprise hands-on assignments.

What are the payment options ?

You can pay by Cash, Cheque, Credit Card, Debit Card or Net Banking from all the leading banks. We use a CC Avenue Payment Gateway.

Who are the Instructors ?

All our instructors are real time professional from the Industry and have at least 8 to 10 yrs. of relevant experience. They are experts and worked part time at High Technologies Solutions for providing training so that students get a great learning experience.

How will I execute the Practical’s ?

For your practical work, High Technologies Solutions provides you step-by-step procedure guide. Additionally, our expert support team will be available to assist you.

What if I miss a class ?

You will never lose any class. You can choose either of the two options: 1. You can attend the missed session, in any other batch. 2. Otherwise trainer will arrange the backup classes for the same.

What if I have more queries ?

You can give us a CALL at 92-11-144222 OR email at support@htsindia.com

Yes, I am interested in this Course !! Schedule a Demo Register Now

Courses Review


HTS is providing the best training of SAP CRM and having highly experienced trainers.I really appreciate Rahul Sir who taught us right from the zero level and he always helped us in every part of the training session.He cleared all doubts and most importantly also described how things work on real projects.His teaching is quite simple and informative. - DEEPA BISHT / Noida (N -05710)




no - DEEP MALA / Pitampura (P -03756)


I am so grateful to the trainer who trained u and constantly motivated us to achieve something which is worth achieveing,Learning SAP CRM ,a very vast module of SAP became ease with a good trainer like Rahul sir. I hope with his teaching we will land up with a good job as thought of to be a SAP consultant. His best thing in his teaching is he presents the scenario in front of us like job profile,the responsibility we have to take,the skill that is required to develop to be a SAP consulatnt in th - PRAGATI AGASTHI / Noida (N -05741)


The trainer was extremely good and has good knowledge of the course content. I am quite confident that what i learnt so far will help me in future. - DEEPSHIKA FULLER / Noida (N -05714)

3 Steps

You Save 2500.00 /-

- Pay at time of registration.

- Received course books.

Total Amount - 22500.00 /- 25000.00 /-
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Paying 3 Installments

- 2000.00 /- At time of registration.

- 11500.00 /- At the time of joining.

- 11500.00 /- After one month.

Total Amount - 25000.00 /-
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Quick Enquiry

If you have interested any of above course which we provide, So send us a mail we will reply you soon !!

Quick Enquiry

If you have interested any of above course which we provide, So send us a mail we will reply you soon !!